Refund policy
Returns, Refunds & Cancellations
Every Feather Elle pillow and pillow cover is made especially for you after you order. Please review the description, dimensions, and whether an insert is included before purchasing.
Returns and exchanges
We do not accept change-of-mind returns or exchanges for an incorrectly selected size, color, pattern, or pillow-cover option.
This does not affect your rights when an item arrives damaged, defective, incorrect, or materially different from its description.
Damaged, defective, or incorrect items
Please contact fehometeam@gmail.com as soon as possible, within 30 days of delivery. Include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and the problem.
- Photographs of damaged packaging, if applicable.
For a confirmed defect, printing error, damage, or incorrect item, we will arrange a replacement at no additional cost or an appropriate refund. We will discuss the resolution with you.
Keep the item and packaging while we review your request. Do not return an item without contacting us first. If a return is required for an approved defect or order error, we will provide the return address and instructions and cover the required return shipping. No restocking fee applies to those approved returns.
Missing packages
Please report a potentially lost package within 30 days of its estimated delivery date so we can investigate. If tracking shows delivery but you cannot locate the package, contact us for assistance.
Cancellations and order changes
Contact us immediately if you need to change or cancel an order. We can approve a cancellation only if production can still be stopped. Once production begins, changes and cancellations may no longer be possible.
Submitting a request does not confirm that your order has been changed or canceled.
Incorrect addresses and unclaimed deliveries
Check your address carefully before ordering. If a package is returned because of an incorrect address supplied at checkout or an unclaimed delivery, additional shipping charges may apply. We will explain any charges before arranging reshipment.
Refunds
Approved refunds are issued to the original payment method. We aim to initiate refunds within five business days of approval. Bank and payment-provider processing times vary.
A refund for an affected item includes its applicable tax and any refundable shipping charges attributable to that item. Contact us if an approved refund has not appeared after the processing period advised by your payment provider.
Marketplace orders
For purchases made through a marketplace, use that platform’s order-help or messaging system. Applicable marketplace rules and buyer protections take precedence where required.
Nothing in this policy limits rights provided by applicable consumer law.
Questions: fehometeam@gmail.com